Gridio Privacy Policy

Updated 1 December, 2021

This privacy policy describes the principles of processing the personal data of the users and visitors of the website, Gridio’s mobile app and/or mobile web („Web“).

The controller of personal data is Gridio 2.0 OÜ, registry code 14494626, address Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Peetri tn 11, 10414 (“Gridio”).

What personal information we collect

During the sign-up, we collect the following personal information:

  • your name,

  • e-mail address, 

  • phone number,

  • address, 

  • country of residence, 

  • area code,

  • technical data used to improve our services,

  • connected Device account data required to provide our service.

The legal basis for processing this data is the performance of contract in order to provide you with our services.

You will also have the option to sign up using other third party platforms. If you choose to do so, we will ask permission to access basic information from that account. You can stop sharing that information with us at any time by removing Gridio’s access to that account.

In addition, Gridio may process personal data by the use of cookies and other similar technologies. We use statistical and analytical cookies in order to improve our services and your experience with us.

For what purpose do we collect personal information

Gridio processes personal data for the following purposes:

  • to provide and maintain our services;

  • to keep you updated on our services;

  • to provide you a better experience with our Web;

  • to be able to communicate with you;

  • to ensure and fulfill the terms of service;

  • to promote safety and security;

  • to develop and improve our services

Access and transfer of personal data

Gridio employees have access to personal data to the extent necessary for the performance of their duties.

Your personal data may be transferred to third parties (for example, technical support) if this is strictly necessary for the provision of our services and the Web.

If personal data is shared with third parties through the Web (including Facebook, Google), then Gridio is not responsible for such third-party data protection practices. We recommend that you review the relevant third-party privacy notices.

Gridio is also using AppsFlyer as service provider to collect and process user data while using our services. This data is processed for the purpose of providing personalized advertising for you through social media channels such as Facebook and Google. The personal data for this purpose include:

“Technical Information": this refers to technical information related to an End User’s mobile device or computer, such as: browser type, device type and model, CPU, system language, memory, OS version, Wi-Fi status, time stamp and zone, device motion parameters and carrier.

"Technical Identifiers": this refers to various unique identifiers that generally only identify a computer, device, browser or Application. For example, IP address (which may also provide general location information), User agent, IDFA (identifier for advertisers), Android ID (in Android devices); Google Advertiser ID, Gridio issued user ID and other similar unique identifiers.

"Engagement Information”: this refers to information relating to the Gridio’s ad campaigns and End User actions, such as: clicks on Gridio ads, ad impressions viewed, audiences or segments to which an ad campaign is attributed, the type of ads and the webpage or Application from which such ads were displayed, the webpages on Gridio’s website visited by an End User, the URL from the referring website, downloads and installations of Applications, and other interactions, events and actions Gridio choose to measure and analyze within Application or website (e.g. add to cart, in-app purchases made, clicks, engagement time etc.).


Personal data is stored on servers located in the European Union. Personal data may be transferred to third parties in the United States but only to companies that have signed up to the Privacy Shield agreement, which provides a sufficient level of security.

To provide our Service to you, Gridio uses selected third parties to provide you with the service, and shall share some information with them, under strict confidentiality obligations, to provide you with the services. Our service providers include among others Amazon Web Services to enable us to run our cloud based platform.

Gridio has implemented appropriate technical and organizational measures to ensure the security of personal data, including unauthorized or unlawful processing, and accidental loss, destruction or damage of personal data. For example, the GPS location of your EV is never stored by Gridio, except when you first set up the service, and this information is never shared with any other parties. This information is only used to verify whether or not the vehicle is at your designated smart charge location.

If a personal data breach occurs and such violation may pose a high risk to your privacy, Gridio informs you and the relevant authorities of such breach.


You have the right to request the rectification, access and, if necessary, objection to the processing of personal data.

You may request the deletion of personal data, after which we will inform you about the terms and time limit for deleting the personal data. The personal data will not be deleted if there is a legal basis for its retention.

You have the right to receive personal data in machine-readable form and to transfer such data to another data processor.

You have the right to withdraw your consent to processing personal data at any time. 

In order to exercise your rights on personal data, please contact Gridio at 

You also have the right to appeal to your local Data Protection Inspectorate.


Your personal data shall be retained until you ask to delete your personal data. After some time, we may renew your consent in order to keep it active and valid.  Personal data may be stored anonymized for statistical and analytical purposes.

In the event of a dispute, the personal data will be retained until an agreement is reached or until the due date for the claim expires.

Direct marketing

If you have given your consent, Gridio may send direct marketing messages to your email address. You can opt out of direct marketing messages at any time by either contacting us or by clicking “Unsubscribe” button at the end of the marketing messages.


In case of a request, application or complaint concerning the processing of personal data, please contact

Gridio has the right to change this privacy policy at any time. Gridio will notify you of any changes to this privacy policy on its webpage.

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