Gridio
Frequently Asked Questions

Gridio app

What is Gridio smart charging?

The Gridio app allows you to automatically charge your electric vehicle when it makes most sense. Gridio shifts your charging to the hours with the cheapest electricity which are usually also the cleanest - all without any extra hardware.

All you need to do is connect your vehicle to your Gridio account, set when you want Gridio to be active and we will work our magic from there. By your desired time, your vehicle will be charged up to your required level with the most affordable electricity.

Where can I get the Gridio app?

The Gridio app can be downloaded from the Apple App Store and Google Play Store.

How much does the service cost?

Gridio is  welcoming users to try out the app free of charge, so that as many users can get access to the service easily as possible. In return, we may bug with occasional requests for feedback to improve the service.

We believe that there will be plenty of opportunities for electric vehicle owners to not just save money on electricity tariffs, but to also to earn money from being flexible with their energy use - either by helping to help balance the grid , or through the use of V2G down the line. We will do our best to keep the app for free until we can prove and bring those sources of value to our users. Nevertheless, we might add premium features, which could come at a cost.

What vehicles does Gridio support?

Gridio Smart Charge is currently only available for Tesla, Volkswagen ID., Škoda Enyaq, Hyundai, Kia, Audi, Cupra, SEAT, and BMW electric vehicle owners. But do not worry - we will soon add new brands to our app in order to bring Smart Charging to as many electric vehicle owners as possible.

Which countries is Smart Charging available in?

Smart Charging is available in all EU countries, Norway and Switzerland.

Can the service damage my car battery?

No. Gridio Smart Charge sets charging schedules in a similar way as the car's own app would, except in real-time and dynamically, and therefore we do not do anything that would damage your vehicle battery.

How do you ensure my account details are kept safe?

At Gridio we take security very seriously and continue to look for opportunities to make improvements.

Below we share how we obtain, store and utilise the data for Smart Charge.

Hosting:

- Gridio uses Amazon’s AWS platform and infrastructure with two factor authentication for access.  https://aws.amazon.com/security/
- All consumption data is stored in an encrypted RDS database that is not publicly accessible.  https://aws.amazon.com/rds/.
- All non-time series metadata such as vehicle name, color are stored in encrypted Dynamo database, that is not publicly accessible.

Application Security:

- Application servers can be accessed only via HTTPS. We use industry standard encryption for data traversing to and from the application servers.
- Gridio app and web services use industry standard Oauth2 for user authentication and access control.
- XSS – All user inputs are properly encoded when displayed to ensure XSS vulnerabilities are avoided.
- CSRF – All POST requests are checked for CSRF token before processing the request.
- SQL Injection – Prepared statements are used for database access to avoid SQL Injection.

Vehicle API Token:

- Your vehicle login username and passwords used to create a  token are never saved or stored on Gridio.
- Full support for Tesla.com accounts with two factor authentication is enabled.
- Tesla, Volkswagen, Škoda, Kia, Hyundai, Audi, Cupra and SEAT API tokens are not displayed on Gridio anywhere by default and are stored in encrypted format.
- At expiry the API tokens are updated by Gridio in order to retain access. This update cycle can be broken by simply changing your Tesla.com, WeConnect or Škoda Connect password.
- Gridio controls and scheduling are not enabled by default and cannot be enabled without generating or providing a new Tesla.com, WeConnect, Škoda Connect, Kia Connect, Hyundai Bluelink, MyAudi and My CUPRA/SEAT API token.
- Remote start of Tesla vehicles require both the Tesla API token and the Tesla.com credentials.  Gridio is unable to remotely start a vehicle as Tesla.com credentials are not stored.
- The API Tokens can be revoked at any time by changing your vehicle account password.

How do I disconnect my car from Gridio?

Disconnecting your car is easy - just navigate to the Connections page on the app, where you have two options. If you want to temporarily remove your car from Gridio, just click on your brand and "Unpair" your vehicle. If you want to completely disconnect your vehicle account, then click on the "X" next to your brand.

NB! Please ensure that you remove your vehicle account before deleting the app, as otherwise it remains connected to Gridio.

How do I delete my Gridio account?

In order to delete your Gridio account, please email us at support@gridio.io and we will delete your account and associated data at the earliest convenience.

Smart Charging

How do I set up Smart Charging?

Setting up Smart Charging is very easy. After you have downloaded our app and set up your account, follow these simple steps:

Step 1: Add your vehicle Connection, using your Tesla, WeConnect, Škoda, CUPRA/SEAT, Kia Connect, MyAudi, Hyundai Bluelink credentials.

Step 2: Select which vehicle in your account you want to Smart Charge (we currently only enable one vehicle per account).

Step 3: Set up  your Smart Charging settings (see below)

What are the Smart Charge settings?

Gridio uses a few simple settings to set up your smart charging configuration. You can change these from the vehicle screen in the app at any time.

Charge vehicle by -  this indicates the time every day, by which we will Smart Charge your vehicle up to the maximum limit set in your vehicle app. We recommend setting it to before you normally leave home (e.g. 7:00)

Gridio Charging Limits - when Gridio is 'active', our app delays charging to the cheapest hours possible to reach your battery charge limit on time. Here there are some options:

Maximum price limit: Gridio will only smart charge if the price is below this setting.

Minimum charge level: Gridio will smart charge your car to at least this battery level, even if the price is above the set Maximum price limit.

Allow Smart Charging:
1. All Day: Gridio always postpones charging to the cheapest electricity to meet your battery charge limit on time every time you plug in.

There are key exceptions - Some Audi and Škoda users: we disable Gridio at fast chargers >11kW; Tesla, VW, Cupra, SEAT, Ford, Hyundai and Kia users - Gridio is disabled outside your smart charging location.

2. Active after certain time: you should use this if you regularly slow-charge somewhere else (e.g. office) and do not want to optimise for electricity prices. Before this hour Gridio is inactive. For example: if your Car Charged by time is set to 07:00 and Gridio Active time is set to 16:00, then every time you plug in between 7:00-16:00, your vehicle immediately starts charging and we do not wait for cheap prices to arrive.

Set Smart Charge location (not available for some Audi models). Gridio Smart Charges only in one location, usually your home. When your vehicle is parked at home, even if unplugged, click on the location icon and we will automatically only apply Smart Charging when your lovely car is plugged in at the same spot.

Activate Smart Charge.
After sliding this function, your electric vehicle is ready for smart charging - giving you a charged up battery by your Car Charged By time. You can always pause the smart charge in case you need immediate charging, by using the slider at the bottom of the app. This will temporarily turn off smart charging for 24h and allow your vehicle to charge without Gridio making any adjustments.

Will my battery always be full?

Our smart algorithms will always ensure that your vehicle is charged up by the Smart Charge Complete time - to your set maximum charge limit in your vehicle app. This assumes that there are enough hours between when you plug in and your Smart Charge Start time for your car to charge the amount required.

Do I need a variable (wholesale) electricity price tariff?

Yes, while you can still Smart Charge with a fixed price contract, in order to get real-life savings, you should switch over to a variable (wholesale) price contract based on Nord Pool/Epex Spot or other exchangeprices. So when electricity is cheap (and usually clean) we will maximise your charging and when prices rise, we will avoid charging - unless you really need to.

I need immediate charging, what do I do?

In case you need immediate charging, you can use the Pause functionality by using the slider at the bottom of the app. This will turn off smart charging for the time you select and allow your vehicle to charge without Gridio making any adjustments.

How do I pause Smart Charging?

We recommend keeping Smart Charge enabled all the time to enable savings for your wallet and the environment. However, in case you need immediate charging, you can pause Smart Charging using the slider at the bottom of the app. This will turn off smart charging for the time you select and allow your vehicle to charge without Gridio making any adjustments.

How do you calculate my savings?

On the front page of the app you can see your daily savings. In order to see more detailed data you can click on the chart. We calculate the savings by comparing how your car would have charged, immediately after plugging in, versus the cost of electricity we achieved using Smart Charging.

Please note that the costs of charging only include the electricity component of your bill, which represents the electricity price of Nord Pool/Epex Spot in your region. We exclude any electricity taxes and network fees from our savings calculation.

How does Smart Charging save me money?

Gridio Smart Charge automatically and seamlessly charges your electric car at the cheapest hours of electricity to give you a full charge by your desired time. By automatically postponing charging if prices are high, and automatically starting charging when prices fall, you can instantly lower your energy bill by charging when it makes most sense.

How does Smart Charging help make the world greener?

By using Gridio Smart Charge, you contribute to a greener and cleaner electricity sector in two main ways:

Firstly, usually when people return home and plug in their vehicle for charging during peak hours is when everybody else is also using more electricity. By avoiding charging during these hours, you alleviate the strain on the grid, reduce the need for fossil fuel power plants and help bring down the electricity price not just for yourself but for everyone in our community.

Secondly, by enabling Gridio to shift your charging to cheaper hours, which are usually at night or other off-peak hours, you're also able to use up more low-carbon energy. This means that it is less likely that wind and solar power go underutilised and you also benefit from lower prices. Gridio has done deep analysis on this and we have confirmed that low prices are positively correlated with a lower carbon intensity of electricity - meaning that it benefits both your wallet and the environment to charge at the right time.

Why is my car still charging after plugging in when prices are high?

For the first two to three minutes after plugging in, Gridio creates your upcoming smart charging schedule and fetches your battery information. After we have a reliable reading of your upcoming charging needs, we then stop the charging if prices are high, or allow it to continue to charge when it is the best time to do so. This way we can ensure the most optimal charging in the upcoming hours.

Can I use Gridio Smart Charge with multiple cars?

Yes, since version 4.0 of Gridio you can add more then one car.

Can I use Gridio Smart Charge with multiple home locations?

Gridio Smart Charge currently enables only one Smart Charge Location. You can update the location if you go to your summer house or other location where you want Smart Charging to occur by updating the location on your vehicle page in the app. We are working on adding more locations in the future.

How do I remove my car from Smart Charging?

In order to manage your connections and pairings, you can click on the Connections under the settings menu. From there you can remove your vehicle from Gridio. You can also remove the car under the page with car information. If you for any reason do not have access to Gridio, you can also simply change the password of your electric vehicle app account and that will disconnect your car automatically from Gridio or contact our support.

Solar Charging

How do I set up smart solar charging?

Setting up solar charging is very easy. After you have connected your EV to Gridios smart charging you can also add your solar inverter and set it up in three easy steps.

Step 1: Add your Inverter under  Connections, using your Fronius, Huawei (FusionSolar), Solar Edge, SMA, Solax, Solis, Sungrow or Ferroamp credentials.

Huawei currently only supports one app connection per user. If you want both Gridio and your solar app to have access to your inverter,  you can create an extra guest user in FusionSolar designated for Gridio. (YouTube instructions.) Please note that you have to type in your username(not email) and password.

In order to connect a
Solare Edge inverter, we recommend that you have admin rights that permits API key generation.

Step 2: Select which inverter in your account you want to use for smart solar charge (we currently only enable one per account).

Step 3: Select a solar charging level so Gridio knows when the smart solar charging should start and stop.

When does solar charging start and stop?

When the production of solar electricity reaches above the limit set in Gridio the charging will start. If you have a smart meter it will start when the export reaches the set value and stop if the export goes below.

Will the solar charging stop if the sun is clouded?

Yes, the solar charging will stop if the sun is clouded and continues when the solar production is back at the preset limit.

WIll Gridio take my own electricity use into account?

Yes, If you have a smart meter connected to your inverter.

Can Gridio change the charge power to match my solar production?

At the moment Gridio does not change the charge power at all. You must set the charge power in your car or EV-app to match the production. We plan to add this feature to cars that support it in future.

I have batteries for my solar, can Gridio handle that?

We are right now testing Gridio also with batteries. Our ambition is to be able to optimize battery charge and discharge also in regard to spot prices. If you have batteries connected to your inverter and want to help us test it out, write us to: support@gridio.io

Can I charge with solar at more than one location?

This feature will be added soon.

Volkswagen

How do I set up smart charging for my Volkswagen?

To get started, just follow these steps:

1. Download our app and create an account.

2. Go to "Connections" and click on Volkswagen - this leads to Volkswagen's official Connect authentication page.

3. Log in with your Volkswagen Connect credentials (this is secure, and Gridio will not see your user info).

4. Pick your vehicle model and Pair it (make sure your vehicle is not sleeping).

5. Set the Smart Charging  configuration (see more in Smart Charging section of FAQ).

And now you are all set! We will charge your Volksagen using the cheapest (and on average cleanest) electricity based on your chosen configruation. When you go to a fast-charger, smart-charging will automatically be disabled so you get immediate charging.

If you need immediate charging when Gridio is active at <11kW slow chargers, just use the Pause button at the bottom of the app.

Which Volkswagen models are supported?

We support Volkswagen ID.3/4/5/6/Buzz models at the moment. Other models such as Volksagen e-Golf and e-UP! are under development, and will be available soon. Unfortunately Gridio does not support plug-in hybrids such as Passat and Touraeg GTE, due to these cars not providing the necessary data for smart charging.

How do I optimize my WeConnect settings for Gridio?

As of ID. software 3.0 there is a setting for optimized battery use. In order for the 12V battery to stay charged when the car is not actively used and allow the cars mobile services stay online, we recommend to activate this setting. This way your car will stay connected and be able to accept Gridios charging commands.

Why do you need my smart charging location?

Gridio Smart Charges only in the location you set in the app, usually your home. When your vehicle is parked at home, even if unplugged, click the location icon and we will automatically only apply Smart Charging when your lovely car is plugged in at the same spot.

Why can't I set a location for my car?

If you are adding your car and do not see an option to add your location it means that your vehicle is not location aware.

To make your car location aware please check following things:
* If you have a Volkswagen ID. your car needs a software version of 3.0 or higher.
* Make sure you have turned on location sharing or GPS tracking from your car settings. You can check if your car app shows the location of the vehicle. If it does, your car is location aware.

When you have updated the car software or turned on the location sharing you should see “No location set” in the Gridio app.
To set your location simply click on the vehicle card and add your home location.

Tesla

How do I set up smart charging for my Tesla?

To get started, just follow these steps:

1. Download our app and create an account.

2. Go to "Connections" and click on Tesla - this leads to Tesla's official authentication page.

3. Log in with your Tesla credentials (this is secure, and Gridio will not see your user info). Once you have successfully logged in you will be asked to confirm your consent for Gridio to access necessary data. Please click select all for Gridios smart charging to work. The consent will be asked only the very first time you connect to Gridio. With this consent you will grant access specifically for Gridio to access only the car data and commands needed for smart charging. This consent can removed at any time by accessing your Tesla account at tesla.com

4. Select your Tesla car and pair it (make sure your vehicle is not sleeping).

5. Go to Tesla app and set up a virtual key for Gridio. (Next time you see this press Continue. This also applies for Teslas Model S/X made before 2021 who does not need a virtual key). You can also use this link to create the virtual key: https://www.tesla.com/_ak/tesla.gridio.energy

NB: If you have a lease car you need to be close to the vehicle or the key card while creating the virtual key for Gridio.

6. Set the Smart Charging time (see more above in the FAQ).

7. Set the location where we do smart charging for you.

Now you are all set! We will charge your Tesla using the cheapest (and on average cleanest) electricity based on your settings.

How can I add a company- or leased Tesla to smart charging?

Connecting a Tesla requires the setup for a virtual-key. This is supported for leased vehicles for Tesla app 4.29.5 or later. Follow these steps to your Tesla:

1. Have the latest Tesla app.

2. Go to close proximity of your Tesla and have your Tesla key card with you.

3. Add Tesla to Gridio, after approving permission, you will be required to set up a virtual key.

4. When instructed open the Tesla app and approve the virtual key, while being close to your Tesla with your key card.

5. Return to the Gridio app and finalise your smart charging settings and you are ready to smart charge!

What kind of data do I need to share with Gridio?

Tesla asks you to consent to share 3 different things:
* Vehicle information - Gridio will get access to vehicle data like battery level, time to full and car status.
* Vehicle commands - Gridio is able to wake up your car to start or stop charging.
* Vehicle charging management - Gridio can sent start and stop charging commands to your car.
All of the 3 consents are necessary for us to provide you with our services.

Which Tesla models are supported?

We support all Tesla models, though we have yet to test with the Cybertruck ;).

I have Tesla’s “Scheduled Charging” or “Off-Peak Charging” already enabled, what should I do?

Gridio’s Smart Charging creates real-time charging schedules for your car, based on electricity prices as well as your battery charge level. Therefore, we recommend disabling both the Scheduled Charging and Off-Peak Charging feature (available through Scheduled Departure). As an example:

Tesla’s in-car Scheduled Charging determines what time the car should start charging (not accounting for electricity prices). Gridio has this feature already built-in automatically by first receiving on how many hours of charging is required from the Tesla, and then creating a charging schedule based on the lowest prices available before your Smart Charge Complete Time. So even if the lowest cost-electricity is at a different time every night, we ensure your car benefits from it and therefore we recommend disabling this feature.

Tesla’s in-car Off-Peak Charging works the other way - it tells your Tesla the time at which it should stop charging, based on when off-peak prices usually end. Again, Gridio’s real-time Smart Charging schedule does this automatically, by ensuring your car hits its desired charge level, based on hourly Nord Pool/Epex Spot electricity prices (and not by a fixed certain time of night). And again, we recommend disabling this feature as a result.

Why do you need my smart charging location?

Gridio Smart Charges only in the location you set in the app, usually your home. When your vehicle is parked at home, even if unplugged, click the location icon and we will automatically only apply Smart Charging when your lovely Tesla is plugged in at the same spot.

Škoda

How do I set up smart charging for my Škoda?

To get started, just follow these steps:

1. Download our app and create an account.
2. Go to "Connections" and click on Škoda - this leads to Škoda  official Connect authentication page.
3. Log in with your Škoda Connect credentials (this is secure, and Gridio will not see your user info).
4. Pick your vehicle model and Pair it (make sure your vehicle is not sleeping).
5. Set the Smart Charging configuration (see more above in the Smart Charging section of the FAQ)

And now you are all set! We will charge your Škoda Enyaq using the cheapest (and on average cleanest) electricity based on your chosen settings. When you go to a fast-charger, smart-charging will automatically be disabled so you get immediate charging.

If you need immediate charging when Gridio is active at <11kW slow chargers, just use the Pause button at the bottom of the app.

Which Škoda models are supported?

We currently only support smart charging for Škoda Enyaq. Unfortunately Škoda's other EV and PHEV models do not (yet) provide necessary data for smart charging.

Gridio cannot find my Škoda - what should I do?

Please ensure you have a Service Partner enabled and selected on the Škoda Connect website. You can check this by logging into www.skoda-connect.com from a computer and validating that a service provider is visible on your vehicle section (it can be your Škoda retailer for example).

Why do you need my smart charging location?

Gridio Smart Charges only in the location you set in the app, usually your home. When your vehicle is parked at home, even if unplugged, click the location icon and we will automatically only apply Smart Charging when your lovely car is plugged in at the same spot.

Why can't I set a location for my car?

If you are adding your car and do not see an option to add your location it means that your vehicle is not location aware.

To make your car location aware please make sure you have turned on location sharing or GPS tracking from your car settings. You can check if your car app shows the location of the vehicle. If it does, your car is location aware.

When you have turned on the location sharing, you should see “No location set” in the Gridio app.
To set your location simply click on the vehicle card and add your home location. If  you do not see “No location set” in the Gridio app, but have turned on the location sharing, please remove and add your car to Gridio again.

NB! You may need an active Škoda Care Connect subscription and remote access services activated.

Hyundai

How do I set up smart charging for my Hyundai?

To get started, just follow these steps:

1. Download our app and create an account.
2. Go to "Connections" and click on Hyundai - this leads to Hyundai's official authentication page.
3. Log in with your Hyundai Bluelink credentials (this is secure, and Gridio will not see your user info).
4. Pick your Hyundai model and Pair it (make sure your vehicle is not sleeping).
5. Set the Smart Charging time configuration (see more above in the FAQ)
6. Set the location where we do smart charging for you.

And now you are all set! We will charge your Hyundai using the cheapest (and on average cleanest) electricity based on your chosen settings.

Which Hyundai models are supported?

We support all models with Hyundai Bluelink app-compatibility.

I have Hyundai’s off-peak charging settings already enabled, what should I do?

Gridio’s Smart Charging creates real-time charging schedules for your car, based on electricity prices as well as your battery charge level. Therefore, we recommend disabling Hyundai's off-peak settings, such as 'prioritise off-peak' and 'off-peak only' in the Bluelink app.

You can still set your departure time setting to a bit after the Gridio 'charge by' time, to allow for pre-conditioning of your Hyundai.

Why does Gridio show very inconsistent charging data?

Please ensure that you have the latest firmware installed on your Hyundai from the in-car entertainment system. If the problem persists after the update, please contact support@gridio.io

Why is the energy use shown in the Gridio app not accurate?

Hyundai does not report precise charging power in kilowatts. As a result we make an estimate based on the charging time to full estimate provide by Hyundai. While this leads to some imprecisions, it does not however hinder smart charging with Gridio.

Why do you need my smart charging location?

Gridio Smart Charges only in the location you set in the app, usually your home. When your vehicle is parked at home, even if unplugged, click the location icon and we will automatically only apply Smart Charging when your lovely Hyundai is plugged in at the same spot.

Does Gridio affect my 12-volt battery status?

Hyundais' 12-volt batteries can drain if anything in the car remains "on" for an extended period of time. For smart charging, and in particular for your Hyundai to tell us that it has started charging, Gridio does regular status checks with the car - which, if done too often, can drain the 12-volt battery.

Important: please ensure you have the latest Battery Management System (BMS) software installed by your Hyundai provider. A lovely chap in the UK has explained it well here.

Therefore Gridio has two status-check modes.

Peak mode: when we check the status every minute. This is engaged during weekday evening peak price periods (to avoid any expensive charging), and during charging itself - when the 12-volt battery is charged up by the high-voltage battery.

Off-peak mode: when we check the status three times per hour. This enables your Hyundai to fall asleep frequently. However if you plug in during these times, it may take on average 10 minutes for charging to get scheduled and stopped.

NB! During off-peak times, you can hit "refresh" in the Blue Link app and that automatically updates the vehicle data and enables us to stop charging earlier within a minute or two.

Kia

How do I set up smart charging for my Kia?

To get started, just follow these steps:

1. Download our app and create an account.
2. Go to "Connections" and click on Kia - this leads to Kia's official authentication page.
3. Log in with your Kia Connect credentials (this is secure, and Gridio will not see your user info).
4. Pick your Kia model and Pair it (make sure your vehicle is not sleeping).
5. Set the Smart Charging time configuration (see more above in the FAQ)
6. Set the location where we do smart charging for you.

And now you are all set! We will charge your Kia using the cheapest (and on average cleanest) electricity based on your chosen settings.

Which Kia models are supported?

We support all models with Kia Connect app-compatibility.

I have Kia's off-peak charging settings already enabled, what should I do?

Gridio’s Smart Charging creates real-time charging schedules for your car, based on electricity prices as well as your battery charge level. Therefore, we recommend disabling Kia's off-peak settings, such as 'prioritise off-peak' and 'off-peak only' in the Bluelink app.

You can still set your departure time setting to a bit after the Gridio 'charge by' time, to allow for pre-conditioning of your Kia.

Why does Gridio show very inconsistent charging data?

Please ensure that you have the latest firmware installed on your Kia from the in-car entertainment system. If the problem persists after the update, please contact support@gridio.io

Why is the energy use shown in the Gridio app not accurate?

Hyundai does not report precise charging power in kilowatts. As a result we make an estimate based on the charging time to full estimate provide by Kia. While this leads to some imprecisions, it does not however hinder smart charging with Gridio.

Why do you need my smart charging location?

Gridio Smart Charges only in the location you set in the app, usually your home. When your vehicle is parked at home, even if unplugged, click the location icon and we will automatically only apply Smart Charging when your lovely Kia is plugged in at the same spot.

Does Gridio affect my 12-volt battery status?

Kias' 12-volt batteries can drain if anything in the car remains "on" for an extended period of time. For smart charging, and in particular for your Kia to tell us that it has started charging, Gridio does regular status checks with the car - which, if done too often, can drain the 12-volt battery.

Therefore Gridio has two status-check modes.

Peak mode: when we check the status every minute. This is engaged during weekday evening peak price periods (to avoid any expensive charging), and during charging itself - when the 12-volt battery is charged up by the high-voltage battery.

Off-peak mode: when we check the status three times per hour. This enables your Kia to fall asleep frequently. However if you plug in during these times, it may take on average 10 minutes for charging to get scheduled and stopped.

NB! During off-peak times, you can hit "refresh" in the Kia Connect app and that automatically updates the vehicle data and enables us to stop charging earlier within a minute or two.

Audi

How do I set up smart charging for my Audi?

To get started, just follow these steps:

1. Download our app and create an account.
2. Go to "Connections" and click on your car brand- this leads to the manufacturers  official authentication page.
3. Log in with your credentials (this is secure, and Gridio will not see your user info).
4. Pick your car model and pair it (make sure your vehicle is not sleeping).
5. Set the Smart Charging time configuration (see more above in the FAQ)
6. Set the location where we do smart charging for you. (Some Audi models do not yet support location awareness.)

And now you are all set! We will charge your car using the cheapest (and on average cleanest) electricity based on your chosen settings.

Which Audi models are supported?

Currently we support Audi Q4 and Q5 e-trons, which are working on Audi’s new electric vehicle platform. Other Audi models such as the e-trons (Q8 e-tron) and plug-in hybrids may not operate as well. This is really dependent on how good the connection between your MyAudi app and the car is. Many users report that the connection is often interrupted,  in which case smart charging may also not work. If your MyAudi app works flawlessly, then smart charging should as well.

I have off-peak charging settings already enabled, what should I do?

Gridio’s Smart Charging creates real-time charging schedules for your car, based on electricity prices as well as your battery charge level. Therefore, we recommend disabling the cars off-peak settings, such as 'prioritise off-peak' and 'off-peak only' in the MyAudi app.

You can still set your departure time setting to a bit after the Gridio 'charge by' time, to allow for pre-conditioning of your Cupra/SEAT.

Why is MyAudi app showing out-of-date information?

Audis app sometimes does not update frequently. Gridio often has more up-to-date information about your cars state of charge and status.

Why do you need my smart charging location?

Gridio Smart Charges only in the location you set in the app, usually your home. When your vehicle is parked at home, even if unplugged, click the location icon and we will automatically only apply Smart Charging when your lovely Audi is plugged in at the same spot.

Cupra and SEAT

How do I set up smart charging for my Cupra or SEAT?

To get started, just follow these steps:

1. Download our app and create an account.
2. Go to "Connections" and click on your car brand- this leads to the manufacturers  official authentication page.
3. Log in with your credentials (this is secure, and Gridio will not see your user info).
4. Pick your car model and Pair it (make sure your vehicle is not sleeping).
5. Set the Smart Charging time configuration (see more above in the FAQ)
6. Set the location where we do smart charging for you.

And now you are all set! We will charge your car using the cheapest (and on average cleanest) electricity based on your chosen settings.

Which Cupra and SEAT models are supported?

We support all that are electric and with My CUPRA/SEAT app compatibility.

I have off-peak charging settings already enabled, what should I do?

Gridio’s Smart Charging creates real-time charging schedules for your car, based on electricity prices as well as your battery charge level. Therefore, we recommend disabling the cars off-peak settings, such as 'prioritise off-peak' and 'off-peak only' in the My CUPRA/SEAT app.

You can still set your departure time setting to a bit after the Gridio 'charge by' time, to allow for pre-conditioning of your Cupra/SEAT.

Why do you need my smart charging location?

Gridio Smart Charges only in the location you set in the app, usually your home. When your vehicle is parked at home, even if unplugged, click the location icon and we will automatically only apply Smart Charging when your lovely car is plugged in at the same spot.

BMW

How do I set up smart charging for my BMW?

To get started, just follow these steps:

1. Download our app and create an account.
2. Go to "Connections" and click on BMW - this leads to BMW's official authentication page.
3. Log in with your My BMW credentials (this is secure, and Gridio will not see your user info).
4. Set the Smart Charging time configuration (see more above in the FAQ)
5. Set the location where we do smart charging for you.

And now you are all set! We will charge your BMW using the cheapest (and on average cleanest) electricity based on your chosen settings.

I can't connect my car to Gridio, what should I do?

1. Log out of My BMW.
2. Log in again, you will be asked to change password, please do that.
3. Now you should be able to connect the car to Gridio.

Which BMW models are supported?

Gridio supports all My BMW connected EVs and plugin-hybrids.

I have BMWs “Scheduled Charging” already enabled, what should I do?

Gridio’s Smart Charging creates real-time charging schedules for your car, based on electricity prices as well as your battery charge level. Therefore, we recommend disabling the Scheduled Charging feature.

Why do you need my smart charging location?

Gridio Smart Charges only in the location you set in the app, usually your home. When your vehicle is parked at home, even if unplugged, click the location icon and we will automatically only apply Smart Charging when your lovely BMW is plugged in at the same spot.

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SCAN WITH MOBILE

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